Privacy Policy
This privacy policy describes how Harbour City Studios, located at Suite 10, 15 Pirrama Road, Pyrmont, NSW, Sydney, New South Wales, 2009, Australia, collects, uses, and protects information when you use our site or services. We are committed to protecting your privacy and handling your data in an open and transparent manner, in compliance with applicable data protection laws, including the principles of the General Data Protection Regulation (GDPR) where it applies to our processing activities.
Information We Collect
We collect different types of information in connection with the services we provide, which include professional studio rental for video and photo shoots, soundstage hire, green screen facilities, lighting and grip equipment rental, camera equipment rental, editing suite access, production office space, basic crew referral, catering coordination, and offering affordable daily and hourly rates for these services.
Information you provide directly: We collect information you voluntarily provide to us when you interact with our site or services. This may include information provided when you make an inquiry, book studio time or equipment, set up an account, communicate with us, or use other features of our service. This information might include details necessary for booking and service provision such as your name, organizational details, contact information, and payment details.
Information collected automatically: When you visit our site, we may automatically collect certain information about your device and your usage patterns. This includes technical information such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. We collect this information through cookies and similar tracking technologies to help us understand how users interact with our site and improve our services.
How We Use Your Information
We use the information we collect for various purposes related to providing and improving our services:
To provide and manage our services: We use your information to process bookings, manage your account, provide access to studios and equipment, facilitate communication, and fulfill your service requests, such as coordinating crew or catering.
To communicate with you: We may use your contact information to respond to your inquiries, send you confirmations and updates about your bookings, and provide important information about our services.
To improve our services: We analyze usage data to understand how our site is used, identify areas for improvement, and develop new features and services.
For billing and payment processing: We use your payment information to process transactions related to your bookings and rentals.
For security and fraud prevention: We use information to protect the security and integrity of our site and services and to prevent fraudulent activities.
To comply with legal obligations: We may use and retain information as necessary to comply with our legal obligations.
Legal Basis for Processing (Relevant where GDPR applies)
Our legal basis for collecting and using your personal information will depend on the specific context in which we collect it. However, we typically rely on the following legal bases:
Performance of a contract: We process your information where necessary to perform a contract with you or to take steps at your request before entering into a contract, such as managing your studio booking.
Legitimate interests: We may process your information based on our legitimate interests, provided these interests are not overridden by your data protection interests or fundamental rights and freedoms. For example, we rely on legitimate interests for improving our services, marketing, and security purposes.
Consent: In some cases, we may rely on your consent to use your personal information for specific purposes, such as sending you marketing communications. You have the right to withdraw your consent at any time.
Legal obligation: We may process your information where necessary to comply with a legal obligation to which we are subject.
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with trusted third parties only under specific circumstances and for necessary purposes:
Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, IT and hosting services, analytics, and customer support. These third parties are obligated to protect your information and use it only for the purposes for which they were engaged.
Crew and Catering Referrals: If you request basic crew referral or catering coordination services, we may share necessary contact or booking details with third-party providers to facilitate these services on your behalf.
Legal Requirements: We may disclose your information if required to do so by law, court order, or in response to a valid legal process, or to protect the rights, property, or safety of Harbour City Studios, our users, or others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Data Security
We implement reasonable technical and organizational measures designed to protect the information we collect and process. However, no security system is completely impenetrable, and we cannot guarantee the absolute security of your information.
Your Data Protection Rights (Relevant where GDPR applies and under other applicable laws)
Depending on your location and the applicable data protection laws, you may have certain rights regarding your personal information. These rights may include:
The right to access: You have the right to request access to the personal information we hold about you.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
The right to erasure (Right to be Forgotten): You have the right to request that we erase your personal information under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal information under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us in writing at the address provided above.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising. You can manage your cookie preferences through your browser settings.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible, securely store your personal information and isolate it from any further processing until deletion is possible.
Links to Other Sites
Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our privacy policy from time to time. We will post the new privacy policy on this page. We encourage you to review this privacy policy periodically for any changes.
Contact Us
For any questions or concerns regarding this privacy policy or our data practices, please contact us in writing at:
Harbour City Studios
Suite 10
15 Pirrama Road
Pyrmont, NSW, Sydney, New South Wales, 2009
Australia
